What shipping options are available?
Shipping for U.S. addresses is via Priority Mail or FedEx which delivers in 1-4 days to most areas of the country. International orders are shipped via USPS with delivery in 3-10 business days to most areas of the world.
How long should I expect to wait for my order to arrive?
About 90% of our orders now ship within 1-2 business days of placement! The pet sweaters and jerseys in a size XL can take 5 business days or less to ship. If an order is time sensitive, please let us know so that we can do our best to accommodate your needs.
What is your policy on cancellations and returns?
Cancellations are allowed before an order ships within 24hrs or less.
DoggieNation makes customer satisfaction our number one goal. If you are not completely satisfied with your purchase, simply return it to us in its original unused condition within 30 days of receiving the merchandise for an exchange or refund (less shipping and handling and a 20% re stocking fee).
We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. All returns must be sent in original packaging and have all hang tags intact. Upon inspection of the products, any pet odors, dog hair found and removal of original tags, a refund will not be granted by Our vendor. The item will be returned. Once the product meets our criteria, a refund will be granted, however, shipping fees are non-refundable.
How does sizing work for your dog collars?
Our sizing system is like this (unless otherwise noted): Size 8 will fit a pet's neck from 4"-6" Size 10 will fit a neck size from 6"-8" Size 12 fits necks from 8"-10" And so on. The easiest thing to tell your customers is to measure their pet's neck and add two inches to come to the right size. The only exception is our large leather collars, for these collars measure the dogs neck and add 4". When in doubt, buy the larger size!
Do you have a size chart for jerseys?
The jerseys tned to run alittle small.
Length of Jerseys:
Unofficial weight chart (very approximate)
XS 5-10 lbs
SM 9-15 lbs
MD 18-31 lbs
LG 32-52 lbs